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Title: The Indispensable Assistant
Class Date: April 23, 2009
Time: 8:30am - 4:30pm
Instructor: Debra A. Smith
Location: Odessa College, 201 W University, Odessa, TX
Price: $185
How will you benefit from this seminar?
As an administrative assistant, you are one of the most important assets in your organization. You are an important contributor to the executive team as an information center, a diplomat representing your manager, a negotiator, a coordinator, and the heart of the office. But because of increasing demands on your job, new skills, knowledge, and competencies are constantly being required. These demands require self-confidence, decision-making ability, creativity, and problem solving skills. This seminar will offer insights into some of the newer roles you are being asked to play—as conflict manager, as communicator, as standard setter, and as team player. The ideas and techniques are geared to enhance both your own and your organization’s professional excellence. By attending this down-to-earth, practical, and solution-oriented seminar developed and presented by a woman who has been on both sides of the fence (assistant and manager), you will find out how to make every day one of optimal performance with minimum stress and confusion.
Who should attend?
No matter what your title - secretary, administrative assistant, management assistant, or support staff - this program is essential for developing new skills and gaining new tools that will lead to increased effectiveness and productivity.
In this one-day, information-packed workshop you will learn how to:
Identify the key qualities of a professional assistant
Assess your ability to manage yourself
Communicate assertively and project more personal power
Avoid the nonverbal message that undermine your assertiveness
Build your personal power by using positive vocabulary, appropriate body language, and a professinal voice tone
Respond rather than react in stressful situations
Handle the two most unpopular "stress emotions"
Develop and maintain an excellent working relationship with your boss
Manage multiple priorities and bosses
Course Outline:
Part 1—Assessing Your Professional Self
Recognizing your strengths as a professional assistant
How to manage yourself—the 7 keys to success
Evaluating your effectiveness and projecting a professional image
Part 2—Achieving Results Through Assertive Communication
The three communication styles—nonassertive, aggressive, and assertive behavior
How assertive communication saves time without harming relationships
Guidelines for assertive word choices and responses
The power of body language—getting your message across nonverbally
Part 3—Personal Power—Using Communication to Project a Positive Image
Verbal image—developing a “power” vocabulary
Avoiding the verbal stumbling blocks that sabotage credibility
How to strengthen your vocal image through the sound of your voice
Visual image—the power of body language
Part 4—Managing Stress and Staying Positive
The mind’s role in the stress cycle
How to reprogram yourself to avoid automatic or defensive responses to stress
The power of positive self-talks and affirmations
Techniques for controlling your emotions—worry and anger
Part 5—Creating and Maintaining Effective Partnerships
How to gain recognition and credibility as a key member of the management team
What to do and say when bringing sensitive problems and issues to your boss’s attention
9 ways to improve teamwork between you and others
The real test—rating yourself as a team player
Instructor Bio: Debra A. Smith
Debra Smith's program specialties include communications, time management, stress management, conflict management, teamwork, and customer relations. Drawing on a store of practical business knowledge, anecdotes, and examples gleaned from her years of personal experience, Debra inspires, encourages, and coaches more than 20,000 people a year through her seminars and workshops. She has helped hundreds of organizations increase productivity and develop a more committed, cohesive workforce.
Debra holds a M.B.A. degree in management from Golden Gate University. She is the author of three books—How to Create High-Impact Letters, Memos, and E-Mail, How to Create High-Impact Reports and Proposals, and Powerful Proofreading Skills—as well as the audio and videotape programs Professional Telephone Skills, Powerful Presentation Skills, and Proofreading and Editing Skills. Several of her programs have been syndicated internationally.
CPE: 8 hours
TX Board of Public Accountancy Sponsor Number: 009317
Cancellation Information: Cancellation Date: Arpil 2, 2009
To cancel your registration from this course, please call or email the course
contact listed below. If a cancellation is received after the cancellation
date, the registrant will be charged $60 for course materials.
Class participants will
be billed after the class. Payment should be made to SOLUTIONS TRAINING GROUP,
Federal Tax ID: 20-2732184 and mailed to 2701 Maria Anna Rd, Austin, TX 78703.
If you have any questions, please contact Shannon Bieberdorf at (512) 914-5557
shannon@solutionstraininggroup.com. For
additional information about this class, please contact Darla Cloud at cloudtraining@suddenlink.net,
(806) 778-7631.
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