Managing Difficult Employee Issues
 
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Title: Managing Difficult Employee Issues

Class Date: January 11, 2011

HCRI Credit Approval Pending

Time: 8:30am - 4:30pm

Instructor: Kelli Vito, SPHR, CCP

Location: One Highland Center, 314 E. Highland Mall Blvd., Suite 403, Austin, TX 78752

Price: $225
Early Bird Discount: $199 if you register by December 11, 2010.

Who Should Attend:

  • Supervisors and managers who want to gain an understanding of how to best deal with employee issues.
  • Human resource professionals who want to increase their knowledge of basic employee relation issues to better advise management.

    Course Description:

    While handling a complaint of sexual harassment or disciplining an employee for insubordination are clearly difficult management tasks - sometimes it is the less serious, but no less time consuming, daily issues that absorb your time and energy.

    If you have ever dealt with any of these employee issues:

  • The “constantly negative” employee that finds a reason “why not” for everything
  • The “passing time” employee that is waiting to retire or some other magic event and has no enthusiasm for anything
  • The “slacker employee” that is tardy, misses deadlines, and “forgets” instructions
  • The “needs attention” employee that is at your door every hour with a new question or update
  • Or the “just plain nasty” employee that gives customer service a bad name

    THEN you need help NOW! Employee issues can be contagious.Recurring employee problems take a tremendous toll on your organization’s ability to accomplish its mission. This course will focus on how to help you deal with this frustrating part of being a manager effectively.

    Course Objectives:

  • Identify different employee issues and correct them before they progress too far
  • Analyze and proactively address employee issues to correct them
  • Work through the discipline process if required
  • Understand the supervisors’ responsibilities
  • Determining when to act in particular situations
  • Understand the important steps in the corrective process
  • Learn how to control your emotions and respond with a level head to avoid reciprocating difficult behavior
  • Discover how to communicate the negative effects of your co-worker's problem behavior on you and your organization

    Course Outline:

    Common Employee Issues

  • Attendance/Tardiness
  • Bad Attitude/Low Motivation
  • Substance Abuse
  • Behavior Misstep
  • Dishonesty
  • Policy Violation
  • Insubordination
  • Dress Code/Hygiene
  • Illegal Activity

    What’s Behind the Issue

  • Understanding the problem
  • Adequate supervision
  • Poor performance
  • Personality conflicts
  • Coaching and feedback techniques

    Handling the Situation

  • Laying the foundation
  • Supervisor’s responsibilities
  • Improving staff motivation
  • Managing staff conflicts
  • Employee supervisor conflicts

    Taking Corrective Action

  • Progressive discipline
  • Importance of documentation
  • Dos and Don’ts

    Legal Issues

  • At-will employment
  • Legal restrictions and regulations

    Terminations

  • Termination pitfalls
  • Common mistakes

    Instructor Bio: KELLI VITO, SPHR, CCP

    Kelli W. Vito, SPHR, CCP, currently is Principal of KV Consulting, based in Austin, Texas, which offers strategic human resource management consulting and auditing services. Her practice specializes in HR auditing, workforce planning, performance management and measurement, strategic planning, compensation administration, and organizational design. Ms. Vito also teaches a variety of management courses for both the private and public sectors. She is the author of the Institute of Internal Auditors’ Auditing Human Resources Handbook series. Ms. Vito also teaches the certification preparation course for the SPHR/PHR exam at the University of Texas.

    Prior to starting her own business, Ms. Vito served as the top HR executive for the State of Texas. Her responsibilities included advising over 200 agencies and higher education institutions on all aspects of human resource management. She testified before the Texas State Legislature and worked extensively on developing workforce regulations. Prior to that role, she served as an Audit Manager for the Texas State Auditor’s Office. She was responsible for performance related audits and developed the first Human Resource audit program.

    Ms. Vito has her BBA in management and marketing from the University of Texas at Austin. She is a Senior Professional in Human Resources (SPHR) and a Certified Compensation Professional (CCP). She is a member of the Society of Human Resource Management. She was a finalist in the 2002 Executive Woman of the Year in Texas.

    CPE: 8 hours

    Level: All

    Type of class: HR/Management/Supervisory

    Cancellation Information: Cancellation Date: December 21, 2010
    To cancel your registration from this course, please call or email the course contact listed below. If a cancellation is received after the cancellation date, the registrant will be charged $75 for course materials.

    If you are making travel plans to come to the training, please make "refundable" air and hotel reservations or wait until 14 days before the class to actually book your reservations. Courses are occasionally canceled or rescheduled due to low enrollment. We determine whether a course has enough participants approximately 16 days prior to the course date. If we cancel or reschedule, we will email the participant no later than 14 days before the original class date. Solutions Training will not pay for cancellation/change fees associated with travel and hotel arrangement changes.

    TX Board of Public Accountancy Sponsor Number: 009317

    Class participants will be billed after the class. Payment should be made to SOLUTIONS TRAINING GROUP, Federal Tax ID: 20-2732184 and mailed to 2701 Maria Anna Rd, Austin, TX 78703. If you have any questions, please contact Shannon Bieberdorf at (512) 914-5557 shannon-solutions@austin.rr.com.

    For additional information about this class, please contact Laurie Garrant at laurie@solutionstraininggroup.com, (512) 914-5567.
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