Human resource professionals who want to strengthen their knowledge of performance management best practices to better advise management.
Course Description:
The goal of any organization is for employees to perform at their best level. However, managers know that their most difficult tasks are trying to motivate employees to perform, assess that performance and provide honest and effective feedback. Performance evaluations are one of the most dreaded tasks a supervisor faces. How do you summarize a whole year of performance into one form? Is there a way to deliver criticism without destroying morale? Will one review even have a meaningful impact in the long run? What about when an employee has a serious performance problem?
You’ll learn how to prevent personnel problems and make evaluations less time-consuming and more effective. You’ll learn how to identify performance issues before they become problems, deliver constructive feedback effectively, and build enthusiasm throughout the year. Why wait until a problem occurs in the workplace? Become a more effective and confident supervisor today.
This seminar provides clear explanations and realistic examples as well as tips and strategies that you can use in everyday situations. Workshop opportunities allow you to apply methods in a learning environment with peers and the instructors and learn simple, effective strategies for handling personnel issues legally and fairly.
Course Objectives:
Implement constructive methods to correct employee behavior.
Course Outline:
Introduction
Supervisors’ Responsibilities
Set the Stage Early
Supervisor Dos and Don’ts
Everyday Performance Management
Management Principles
Personality Differences
Overview of DISC Personality Profile
How to Manage Employees in Each Type
Situational Leadership
Leadership Styles
Employee Development Stages
Performance Improvement Hints
Feedback vs. Evaluation
Staff Motivation
What Motivates Employees?
Star and Mediocre Employees
Performance Evaluation Process
Purpose, Benefits, and Problems
Evaluation Formats
Reviewer Errors to Avoid
How to Properly Conduct Evaluation
Developmental Plans
How to Be Candid and Honest
Legal Environment
Performance Problems
Common Employee Problems
Understanding Reasons for Problems
How to Handle Employee Absences Legally
How to Properly Document Problems
How to Address Performance Issues
Progressive Discipline Process
Counseling Techniques
Termination Process
Employee Reactions
How to Handle Negative Employee Reactions
Instructor Bio:
KELLI VITO, SPHR, CCP
Kelli W. Vito, SPHR, CCP, currently is Principal of KV Consulting, based in Austin, Texas, which offers strategic human resource management consulting and auditing services. Her practice specializes in HR auditing, workforce planning, performance management and measurement, strategic planning, compensation administration, and organizational design. Ms. Vito also teaches a variety of management courses for both the private and public sectors. She is the author of the Institute of Internal Auditors’ Auditing Human Resources Handbook series. Ms. Vito also teaches the certification preparation course for the SPHR/PHR exam at the University of Texas.
Prior to starting her own business, Ms. Vito served as the top HR executive for the State of Texas. Her responsibilities included advising over 200 agencies and higher education institutions on all aspects of human resource management. She testified before the Texas State Legislature and worked extensively on developing workforce regulations. Prior to that role, she served as an Audit Manager for the Texas State Auditor’s Office. She was responsible for performance related audits and developed the first Human Resource audit program.
Ms. Vito has her BBA in management and marketing from the University of Texas at Austin. She is a Senior Professional in Human Resources (SPHR) and a Certified Compensation Professional (CCP). She is a member of the Society of Human Resource Management. She was a finalist in the 2002 Executive Woman of the Year in Texas.
CPE: 8 hours
Level: All
Type of class: HR/Management/Supervisory
TX Board of Public Accountancy Sponsor Number: 009317
Cancellation Information: Cancellation Date: October 26, 2010
To cancel your registration from this course, please call or email the course
contact listed below. If a cancellation is received after the cancellation
date, the registrant will be charged $75 for course materials.
If you are making travel plans to come to the training, please make "refundable" air and hotel reservations or wait until 14 days before the class to actually book your reservations. Courses are occasionally canceled or rescheduled due to low enrollment. We determine whether a course has enough participants approximately 16 days prior to the course date. If we cancel or reschedule, we will email the participant no later than 14 days before the original class date. Solutions Training will not pay for cancellation/change fees associated with travel and hotel arrangement changes.
