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Title: Assertive Communication Skills
Class Date: September 24, 2010
Time: 8:30am - 4:30pm
Instructor: Debra A. Smith
Location: One Highland Center, 314 E. Highland Mall Blvd., Suite 403, Austin, TX 78752
Price: $225
Early Bird Discount: $199 if you register by August 24, 2010.
How will you benefit from this seminar?
Communicating assertively means communicating with strength and sensitivity. It means being direct, honest, and respectful when interacting with others. It is necessary for healthy relationships, and it is required for “win-win” outcomes in business situations, negotiations, and conflict resolution. At this program you will develop assertive skills that will enhance your ability to communicate more clearly and confidently, set limits more effectively, deal with difficult people more easily, and project more personal power.
During this seminar you’ll learn how to:
Evaluate your current level of assertiveness
Change your attitudes, expectations, beliefs, and perceptions to think assertively
Identify the three communication styles—nonassertive, aggressive, and assertive behavior
Choose assertive words and body language signals
Accept responsibility for your feelings and respect the feelings of others
Develop appropriate responses without becoming combative
Expand your assertiveness by mastering an approach for dealing with conflicts
Assert yourself in special situations—saying no, coping with criticism, and listening
What are some of the topics?
What is assertive behavior and why is it important?
Adopting assertive beliefs and responsibilities
How to create positive outcomes by reprogramming yourself for success
Overcoming blocks to assertiveness and strategies for thinking assertively
Nonassertive behavior—communicating a message of inferiority
Aggressive behavior—communicating an impression of superiority and disrespect
Assertive behavior—communicating a message of trust and mutual concern
Basic guidelines for assertive word choices
Body language signals for assertive interactions
Ten assertive skills—what they are and when to use them
DESC—the four-step program for assertive confrontations
Using “I” statements rather than “you” statements to minimize defensiveness
Saying no and setting limits without offending or feeling guilty
The do’s and don’ts for handling criticism assertively
The dirty dozen—12 typical turnoffs to listening
How to listen assertively—the skills and format of active listening
How to present ideas that are accepted and acted upon quickly
The five P’s of successful change
Setting short and long term goals for staying on the assertive road
Instructor Bio: Debra A. Smith
Debra Smith's program specialties include communications, time management, stress management, conflict management, teamwork, and customer relations. Drawing on a store of practical business knowledge, anecdotes, and examples gleaned from her years of personal experience, Debra inspires, encourages, and coaches more than 20,000 people a year through her seminars and workshops. She has helped hundreds of organizations increase productivity and develop a more committed, cohesive workforce.
Debra holds a M.B.A. degree in management from Golden Gate University. She is the author of three books—How to Create High-Impact Letters, Memos, and E-Mail, How to Create High-Impact Reports and Proposals, and Powerful Proofreading Skills—as well as the audio and videotape programs Professional Telephone Skills, Powerful Presentation Skills, and Proofreading and Editing Skills. Several of her programs have been syndicated internationally.
CPE: 8 hours
TX Board of Public Accountancy Sponsor Number: 009317
Cancellation Information: Cancellation Date: September 3, 2010
To cancel your registration from this course, please call or email the course
contact listed below. If a cancellation is received after the cancellation
date, the registrant will be charged $75 for course materials.
If you are making travel plans to come to the training, please make "refundable" air and hotel reservations or wait until 14 days before the class to actually book your reservations. Courses are occasionally canceled or rescheduled due to low enrollment. We determine whether a course has enough participants approximately 16 days prior to the course date. If we cancel or reschedule, we will email the participant no later than 14 days before the original class date. Solutions Training will not pay for cancellation/change fees associated with travel and hotel arrangement changes.
Class participants will
be billed after the class. Payment should be made to SOLUTIONS TRAINING GROUP,
Federal Tax ID: 20-2732184 and mailed to 2701 Maria Anna Rd, Austin, TX 78703.
If you have any questions, please contact Shannon Bieberdorf at (512) 914-5557
shannon@solutionstraininggroup.com. For
additional information about this class, please contact Laurie Garrant at laurie@solutionstraininggroup.com,
(512) 914-5567.
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