We apologize but the July 14 course has been canceled.
Instructor: Kelli Vito, SPHR, CCP
Location: One Highland Center, 314 E. Highland Mall Blvd., Suite 403, Austin, TX 78752
Price: $225 Early Bird Discount: $199 if you register by June 14, 2010.
Managers these days all too often find themselves in a situation where counseling skills are required. This course will focus on different counseling techniques to help managers deal with difficult employee situations. Whether you have an employee with a performance, conduct or personal issue, you will find skills to help you with the “hard conversations”. We will also discuss the difference between coaching and counseling.
Course Objectives:
Course Outline:
What is Counseling? Counseling in workplace Counseling vs. coaching What sort of problems come up in counseling? Defense Mechanisms Recognizing defense mechanisms Non-verbal reactions Preparing for Counseling Discussion Location Timing Preparation Resources Establishing Ground Rules Creating trust Establishing rapport Giving feedback Confidentiality Communication Skills Knowing what you want to say Listening Drawing the employee out Questioning Techniques Selecting questions Questions to avoid Counseling Stages Engagement Exploration Comprehension Commitment Instructor Bio: KELLI VITO, SPHR, CCP Kelli W. Vito, SPHR, CCP, currently is Principal of KV Consulting, based in Austin, Texas, which offers strategic human resource management consulting and auditing services. Her practice specializes in HR auditing, workforce planning, performance management and measurement, strategic planning, compensation administration, and organizational design. Ms. Vito also teaches a variety of management courses for both the private and public sectors. She is the author of the Institute of Internal Auditors’ Auditing Human Resources Handbook series. Ms. Vito also teaches the certification preparation course for the SPHR/PHR exam at the University of Texas. Prior to starting her own business, Ms. Vito served as the top HR executive for the State of Texas. Her responsibilities included advising over 200 agencies and higher education institutions on all aspects of human resource management. She testified before the Texas State Legislature and worked extensively on developing workforce regulations. Prior to that role, she served as an Audit Manager for the Texas State Auditor’s Office. She was responsible for performance related audits and developed the first Human Resource audit program. Ms. Vito has her BBA in management and marketing from the University of Texas at Austin. She is a Senior Professional in Human Resources (SPHR) and a Certified Compensation Professional (CCP). She is a member of the Society of Human Resource Management. She was a finalist in the 2002 Executive Woman of the Year in Texas. CPE: 8 hours HCRI Approved Hours: 5.75 hours Level: All Type of class: HR/Management/Supervisory TX Board of Public Accountancy Sponsor Number: 009317 Class participants will be billed after the class. Payment should be made to SOLUTIONS TRAINING GROUP, Federal Tax ID: 20-2732184 and mailed to 2701 Maria Anna Rd, Austin, TX 78703. If you have any questions, please contact Shannon Bieberdorf at (512) 914-5557 shannon-solutions@austin.rr.com. Cancellation Information: Cancellation Date: June 23, 2010 To cancel your registration from this course, please call or email the course contact listed below. If a cancellation is received after the cancellation date, the registrant will be charged $75 for course materials. If you are making travel plans to come to the training, please make "refundable" air and hotel reservations or wait until 14 days before the class to actually book your reservations. Courses are occasionally canceled or rescheduled due to low enrollment. We determine whether a course has enough participants approximately 16 days prior to the course date. If we cancel or reschedule, we will email the participant no later than 14 days before the original class date. Solutions Training will not pay for cancellation/change fees associated with travel and hotel arrangement changes. For additional information about this class, please contact Laurie Garrant at laurie@solutionstraininggroup.com, (512) 914-5567.
Defense Mechanisms
Preparing for Counseling Discussion
Establishing Ground Rules
Communication Skills
Questioning Techniques
Counseling Stages
Instructor Bio: KELLI VITO, SPHR, CCP
Kelli W. Vito, SPHR, CCP, currently is Principal of KV Consulting, based in Austin, Texas, which offers strategic human resource management consulting and auditing services. Her practice specializes in HR auditing, workforce planning, performance management and measurement, strategic planning, compensation administration, and organizational design. Ms. Vito also teaches a variety of management courses for both the private and public sectors. She is the author of the Institute of Internal Auditors’ Auditing Human Resources Handbook series. Ms. Vito also teaches the certification preparation course for the SPHR/PHR exam at the University of Texas.
Prior to starting her own business, Ms. Vito served as the top HR executive for the State of Texas. Her responsibilities included advising over 200 agencies and higher education institutions on all aspects of human resource management. She testified before the Texas State Legislature and worked extensively on developing workforce regulations. Prior to that role, she served as an Audit Manager for the Texas State Auditor’s Office. She was responsible for performance related audits and developed the first Human Resource audit program.
Ms. Vito has her BBA in management and marketing from the University of Texas at Austin. She is a Senior Professional in Human Resources (SPHR) and a Certified Compensation Professional (CCP). She is a member of the Society of Human Resource Management. She was a finalist in the 2002 Executive Woman of the Year in Texas.
CPE: 8 hours
HCRI Approved Hours: 5.75 hours
Level: All
Type of class: HR/Management/Supervisory
TX Board of Public Accountancy Sponsor Number: 009317
Cancellation Information: Cancellation Date: June 23, 2010 To cancel your registration from this course, please call or email the course contact listed below. If a cancellation is received after the cancellation date, the registrant will be charged $75 for course materials.
If you are making travel plans to come to the training, please make "refundable" air and hotel reservations or wait until 14 days before the class to actually book your reservations. Courses are occasionally canceled or rescheduled due to low enrollment. We determine whether a course has enough participants approximately 16 days prior to the course date. If we cancel or reschedule, we will email the participant no later than 14 days before the original class date. Solutions Training will not pay for cancellation/change fees associated with travel and hotel arrangement changes.
For additional information about this class, please contact Laurie Garrant at laurie@solutionstraininggroup.com, (512) 914-5567.
Let us help you make the training day a celebration for your office.
Call 512-914-5557
