Discover What Employees and Other Managers Expect of You
Course Outline:
Introduction
Understanding What it Takes to Be a Manager
What Leaders Provide
Management Cycle
Planning
Delegate Effectively
Develop a System for Making Decisions Under Duress
Plan Meetings to Advance Your Agenda
Think Strategically
Give Clear Instructions
Time Management
Covey’s Grid
Scheduling Priorities
Time Management Tips
People Management
How to Manage Employees with Different Personality Styles
How to Manage Employee from Different Generations
Communicating With Employees
Common Employee Problems
Staff Motivation
Conflict Management
Poor Performance
Discipline Process
Legal Issues
Change Management
Dimensions of Change
Change Process
Change Progression
Problem Solving Skills
Describing and Analyzing a Problem
Identifying Causes of a Problem
Developing Options and Choosing the Best Course of Action
Negotiating
Identifying Common Mistakes in Negotiation
Developing rational thinking in negotiation, and
Developing effective skills in negotiation that benefits all parties involved.
Self-Awareness and Improvement
Concept of Self-Management
Effectively Managing Self-Learning and Change
Performance Management
Performance Components
Getting Input
Balanced Scorecard
Benefits
Leadership Principles
Common Management Missteps you Don’t Want to Make
Instructor Bio:
KELLI VITO, SPHR, CCP
Kelli W. Vito, SPHR, CCP, currently is Principal of KV Consulting, based in Austin, Texas, which offers strategic human resource management consulting and auditing services. Her practice specializes in HR auditing, workforce planning, performance management and measurement, strategic planning, compensation administration, and organizational design. Ms. Vito also teaches a variety of management courses for both the private and public sectors. She is the author of the Institute of Internal Auditors’ Auditing Human Resources Handbook series. Ms. Vito also teaches the certification preparation course for the SPHR/PHR exam at the University of Texas.
Prior to starting her own business, Ms. Vito served as the top HR executive for the State of Texas. Her responsibilities included advising over 200 agencies and higher education institutions on all aspects of human resource management. She testified before the Texas State Legislature and worked extensively on developing workforce regulations. Prior to that role, she served as an Audit Manager for the Texas State Auditor’s Office. She was responsible for performance related audits and developed the first Human Resource audit program.
Ms. Vito has her BBA in management and marketing from the University of Texas at Austin. She is a Senior Professional in Human Resources (SPHR) and a Certified Compensation Professional (CCP). She is a member of the Society of Human Resource Management. She was a finalist in the 2002 Executive Woman of the Year in Texas.
CPE: 8 hours
HCRI Approved Hours: 4.25 hours
Level: All
Type of class: HR/Management/Supervisory
TX Board of Public Accountancy Sponsor Number: 009317
Class participants will
be billed after the class. Payment should be made to SOLUTIONS TRAINING GROUP,
Federal Tax ID: 20-2732184 and mailed to 2701 Maria Anna Rd, Austin, TX 78703.
If you have any questions, please contact Shannon Bieberdorf at (512) 914-5557
shannon-solutions@austin.rr.com.
Cancellation Information: Cancellation Date: April 19, 2010
To cancel your registration from this course, please call or email the course
contact listed below. If a cancellation is received after the cancellation
date, the registrant will be charged $75 for course materials.
For additional information about this class, please
contact Laurie Garrant at laurie@solutionstraininggroup.com,
(512) 914-5567.
