Solutions Training Group

Frequently Asked Questions

Here are some answers to frequently asked questions about

Courses
Payment
Registration
Services

Courses
How do I see the course content?
On the “Courses” page, simply click “REGISTER.” An abbreviated course outline will be presented along with information about the instructor, times of the classes, location, and CPE hours.

Can I receive CPE hours/credits for classes from Solutions Training Group?

For CPAs
Yes, most courses meet certification requirements for Certified Public Accounts and Government Accountants and Auditors. Solutions Training Group is registered and certified by the Texas Board of Certified Public Accountants. Also, most courses will meet requirements for the Government Auditing Standards “Yellow Book.”

For Purchasers – Certification
Yes, courses that have the term “purchasing,” “contract,” or “procurement” in the title, will meet the Texas Building and Procurement Commission (TBPC) requirements for recertification for the Certified Texas Purchaser (CTP) and the Certified Texas Procurement Manager (CTPM). For additional information please contact a representative from TBPC (512-463-5355) or access TBPC’s website (hyperlink to http://www.tbpc.state.tx.us/stpurch/trn-coned1.html)

If the class DOES NOT have the term "purchasing," "contract," or "procurement" in the title, it is up to your supervisor to determine whether or not the class should be counted toward recertification.

For HR Certification
Yes, our courses will meet requirements toward recertification for the Senior Professional in Human Resources (SPHR) and the Professional in Human Resources (PHR). Credit is awarded on an hour-for-hour basis for all educational contact time.

For Certified Fraud Examiner Certification
Yes, our courses will meet requirements toward recertification for the Certified Fraud Examiner (CFE). We offer courses directly relating to the detection and deterrence of fraud.

Will I receive Course Certificates (proof of attendance)?
Yes, upon completion of each class, Solutions Training Group will issue a certificate stating that you have attended the class and that you may receive up ___ hours of credit for attending. Usually maximums are 8 hours or 16 hours.

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Payments
Can I pay with a Check?
Yes, payment should be made to SOLUTIONS TRAINING GROUP, Federal Tax ID: 20-2732184 and mailed to 2701 Maria Anna Rd, Austin, TX 78703.

Do you accept purchase orders?
Yes, Solutions Training Group welcomes purchase orders for classes. We need to receive these prior to the class. You can either enter the PO number when you are registering for the class or email the number to Annette Franke (Annette@solutionstraininggroup.com).

Can my agency pay through Direct Deposit?
Yes, Texas State agencies and Universities can direct deposit funds through the Texas State Comptroller’s Office Direct Deposit system.

How can I pay with a Credit Card or Procurement Card?
Solutions Training Group uses PayPal for processing all credit/procurement card transactions.

With PayPal you can:
xxxxx Pay when registering - When the registration page asks you for method of payment, please click PayPal. Once you have entered all information, you will be prompted to “buy now.” You can click on “buy now” and complete the information for Pay Pal.
xxxxxx Pay after registration is submitted - Please print out these instructions.

Instructions for using credit cards to pay for classes after registration

1. Use this link to make payments
https://www.paypal.com/cgi-bin/webscr?cmd=_xclick&business=shannon%2dsolutions%40austin%2err%2ecom
2. Payment For: Please enter the class code which is located to the left of the title of the class on the “courses” tab, and the last name of the attendee. Example: 5620-Smith
3. Amount: Please enter either the amount on the invoice or the amount of the class. If you believe you should receive a discount (when 3+ attendees from your agency/organization are attending this class), please enter the discounted amount.
4. Click on “If you do not currently have a PayPal account,”
5. On the next page, click “Shipping is not required.”
6. Enter First name, last name, address, state, and zip code as instructed. Click “continue checkout.”
7. On next page, follow PayPal instructions.

You will receive a receipt via email.

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Registration
What is a unique ID number?
Your unique ID number is your last name plus the last four digits of your social security number. Example: Smith4321 This unique ID is only used to identify you in registering for Solutions classes.

Can I substitute someone else for my space?
Sure, you can substitute a person in your place if you cannot attend a class for which you are registered. Please send an email to the class coordinator (Laurie Garrant or Shannon Bieberdorf) with the name of the person who will be taking your place.
Please have the new person register online for the class. Once the new person is registered, we will remove your name from the class roster and usually there is no cancellation charge.

What if I have to cancel?
If you cancel your registration 3 weeks prior to the class date, you will receive a full refund. If you cancel after 3 weeks prior to the class date, you will be charged a materials fee and will be mailed the materials for the class.

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Services
Is all your training in Austin?
We offer classes in Austin, Texas either at our training facilities or we can bring a class to your organization.

Can Solutions provice training classes outside of Austin?
We can offer classes outside of Austin if there is adequate demand.

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Shannon Bieberdorf, 2701 Maria Anna Road, Austin, TX 78703
(512) 914-5557, shannon-solutions@austin.rr.com